As of today, we are officially a multigenerational Dimension One family! I grew up with a Dimension One spa that our family enjoyed for years and years, until our home was finally sold just a couple years ago...and now I have my own! So, I am a big fan.
In addition to the product itself, I found the customer experience to be top notch. Willie has been helpful, friendly, and professional since last summer when I first walked into the Vista store. I returned several times over the last 6 months with different family members to look at and test the spa. Willie was always patient and more than willing to answer any and all questions...even if they had been asked multiple times! He knew we were on a budget, and so he called me in December to let me know that there was a sale on and that they were getting rid of floor models for a nice price. This was just the call I needed to get me to finally pull the trigger.
The spa was delivered yesterday and the delivery crew was quick, efficient, careful, and highly skilled. They maneuvered the 37" wide spa through a 38" wide section of our yard, then managed to slide it into a small alcove and assemble the cover lift creatively in order to get everything to fit (see photo of delivery into tight space). It fits like a glove, looks beautiful, and works like a dream!
Willie came by tonight after work to make sure the spa was up and running and to give clear, step-by-step instructions for use and maintenance. He is both personable and professional...and a good teacher! So far, we're thrilled with our purchase and our experience. Great start to the New Year.